How long to activate new phone & SIM after calling customer service?

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

How long to activate new phone & SIM after calling customer service?

I called customer service to transfer my service from my old iPhone and Sim to my new iPhone 5 and nan-SIM.  After about an hour, my new phone still says "No Service". 

 

How long does it normally take?  Cheers....

 

***Edited to add labels***

Accepted Solution

Re: How long to activate new phone & SIM after calling customer service?

Hi highwire,

There are currently longer delays for activations. Please try powering your phone off and back on. It can take up to 4 hours unfortunately.

We apologize for the delays.
View solution in context
Flag this to a Moderator
Message 1 of 2
3,689 Views
Highlighted
Community Manager
Community Manager
Solution

Re: How long to activate new phone & SIM after calling customer service?

Hi highwire,

There are currently longer delays for activations. Please try powering your phone off and back on. It can take up to 4 hours unfortunately.

We apologize for the delays.


Flag this to a Moderator
Message 2 of 2
3,684 Views