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How long to activate new phone & SIM after calling customer service?

highwire
I'm a Participant Level 1
I'm a Participant Level 1

I called customer service to transfer my service from my old iPhone and Sim to my new iPhone 5 and nan-SIM.  After about an hour, my new phone still says "No Service". 

 

How long does it normally take?  Cheers....

 

***Edited to add labels***

1 REPLY 1

FidoStephen
Community Manager
Community Manager
Hi highwire,

There are currently longer delays for activations. Please try powering your phone off and back on. It can take up to 4 hours unfortunately.

We apologize for the delays.