cancel
Showing results for 
Search instead for 
Did you mean: 

How long to activate new phone & SIM after calling customer service?

highwire
I'm a participant level 1
I'm a participant level 1

I called customer service to transfer my service from my old iPhone and Sim to my new iPhone 5 and nan-SIM.  After about an hour, my new phone still says "No Service". 

 

How long does it normally take?  Cheers....

 

***Edited to add labels***

1 REPLY 1

FidoStephen
Community Manager (Retired)
Community Manager (Retired)
Hi highwire,

There are currently longer delays for activations. Please try powering your phone off and back on. It can take up to 4 hours unfortunately.

We apologize for the delays.