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Haven’t got ship email

Austin0112
I'm a Participant Level 2
I'm a Participant Level 2

I got some confirmation emails of changing my account. I did check my spam, but there is nothing there. I am wondering how many business days should I wait for my upgraded phone.

3 REPLIES 3

KAPABLE-K
MVP MVP
MVP

Hello @Austin0112,

 

Welcome to the community!

 

You will only get the shipping confirmation once the device has been processed and shipped, if the device is back-ordered Fido usually aims for 7 days but the delay can vary depending on how long it takes the supplier to provide stock.



Austin0112
I'm a Participant Level 2
I'm a Participant Level 2

Thanks for replying, I ordered Huawei P30 pro which is on clearance. Does it really affect the shipping delay?

Hey @Austin0112! Philippe here. Welcome to the community. Smiley

 

Typical delay is 3 to 5 business days for any phone we have in stock, although it can be a bit longer if ordered during the holiday period. If you've already exceeded that, you can contact us here to check that out or you can request a PM from the community for assistance.

 

I hope that helps!