April 2017
Has anyone received the Android 7.1.2 OTA on their Pixel/XL device?
**Edited to add labels**
Solved! Go to Solution.
May 2017
Would it make sense to currently remove the "Solved" heading from this thread as the official solution hasn't been provided yet? Looks like it is much more widespread than originally thought and many will be visiting this to find out the fix.
May 2017
Welcome to the community @nsang!
Thanks for the suggestion. We are still looking into this and we will update the thread and solution once we have more information.
May 2017
May 2017
I'm also stuck on 7.1.1 with the Feb update. What is going on? I'm not happy.
***Edited for language***
May 2017
@zero383 We are looking into the issue and we will update the tread once we have more information. Thanks for your understanding on this everyone.
May 2017
May 2017
"All you need to do is If you bought it right from Fido take it in to get sent out. I sent my pixel out"
Could you share some details to this?
Did they provide you a warranty replacement phone, or are they simply sending it to google to have it reflashed (did they mention your data will be lost?)
What was the ETA?
Please let us know if you actually get your same physical phone back or if it’s a refurbished model. Google’s usual warranty process is just to provide a refurbished model, you don’t usually get your same phone back.
This may be a concern for some people, especially since there have been lot of reports of poor quality warranty replacements from google.
May 2017
May 2017
Need an answer on this issue. This is ridiculous! And unless they give us a loaner while our phones are shipped out it's not an answer. Some of us require our phones for work and they need to be secure.
May 2017
Any ETA on 7.1.2?
May 2017
@mach the update was already released but some users did not receive the OTA as yet.
May 2017
@KAPABLE-K Thanks :). Hopefully I'll get it soon.
May 2017
Hey @mach, might be a silly quesiton but did you check for the update manually? A few of my colleagues here have the Pixel and they're on 7.1.2.
If it says there are no updates available, I'd suggest contacting Google directly since the update was certified and released. All you need to do is go to Settings and tap on the Support tab.
Let us know how it goes!
May 2017
@FidoStephen yes I did check for the update manually, still nothing. I will contact Google directly and will update soon. Thanks.
May 2017
Here is an update....So the google support rep walked me through various troubleshooting process and still nothing.
May 2017
May 2017
May 2017
i have a solution for all this trouble, for the ones with that porticular build, people should be able take those devices into a fido store and get a exchange for one that actually works and let google deal with all of these devices that are factured. if they want to apply to consumers, don't make consumers doing what nerds do because nerds weren't the primary target for this device.
May 2017
May 2017
May 2017
for everyone having this issue, can you check to see if you're on build NOF26W ?
it looks like this was a build unique to rogers.
I found more info on this on the google product forums. at the moment it looks like a sideload of the new OS is the only option.