Hello Kait_McMullen,
Welcome to the community!
Sorry to hear you've receive that unpleasant surprise.
@Kait_McMullen wrote:...The customer "service" rep tried to give my mom a bs answer about having to have airplane mode turned on to avoided the charges but then how am I supposed to even use my phone since that disables the wifi?? I should be able to use wifi on my phone without getting charged for it.
For future reference, enabling Flight or Airplane mode is indeed the best way to prevent roaming charges (other than removing the SIM entirely). Once Airplane mode is enabled, you can then manually enable Wifi in your settings. It would allow you to use Wifi without having to worry about roaming charges.
To clarify, did the text inform you about $100 in data roaming charges or Fido Roam? That part wasn't clear as you noted you were charged for one day.
Hope this helps 
Cheers
Hello again,
The $100 cap was initially for roaming data overage fees and did not include regular Fido Roam fees. However, as of May 29th, 2018, Fido Roam was combined with all other data roaming pay-per-use fees under a single $100 cap (see here). So receiving the text message does not necessarily mean that a large amount of data was used. It means your phone has somehow activated Fido Roam for an extended period.
I understand your phone does not show any usage. What phone do you have? There seems to be a data-leakage issue with some iPhones (possibly some android phones as well)(see here and here). I'm not sure if Apple has addressed the issue in later versions of iOS. Is your OS up-to-date? It's possible your phone was showing similar activity.
Hopefully, enabling Airplane mode will prevent any further roaming charges.
Hope this helps
Cheers
Hello again,
Thank you for the additional information. I don't disagree with you.
The data leakage probably wouldn't show on data counters because it is usually so small (kilobytes, Kb) as opposed to most counters which measure megabytes (Mb) or gigabytes (Gb). If this is the case -- and I'm only speculating -- the data usage would only be shown on your next bill.
Now that you have Airplane mode enabled, your best option is to wait for your next bill to see what triggered the roaming charges. If it does end up a result of data leakage, you might consider contacting customer service to see if there is anything they can do to rectify the matter.
Hope this helps
Cheers
Hey @Kait_McMullen ,
Welcome to the Community and I'd like to thank you for sharing your experience with us!
I understand how this experience has been less than ideal considering you're outside of the country, I'm sure there's other things you'd rather be focusing on and we'll do our best to shed some light on this situation!
When did you initially block roaming from your device? I'm asking you this question as if data and roaming were blocked, no charges would have applied. If you were billed for data, some usage was definitely done through the foreign network you were connected to at the time. Sometimes the usage could show with a delay which is why I'm asking when was roaming initially disabled?
Let me know!
Hey @Kait_McMullen
I went over the thread and would like to take a look at your account with you. From there, we can clarify what happened together.
I'm sending you a PM now. Talk to you soon.
