Frustrated with fees

[DAK8014]

Hi,

I have been a customer of Fido for 6 years.

In that time I have not ordered any phones via a customer service representative.  Fees for this have on from $35 to now $70.  No problem, I do the work going through the options.  Now there is a $25 fee for standard delivery, no option to switch to store pickup. I am a rural customer 45 minutes from a major city centre where Fido has a store.

Fido you will not get my next phone upgrade and I might go to the competition (haha we are in  Canada- no competition) to buy my next phone.

thanks Fido you lost me at fees.

[FidoKenny]

Hello @DAK8014  Sorry to learn that you are planning to leave us. You do have the options to take the express pick up to avoid the shipping fee. For assistance with your account, make sure to contact us here.