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1.Fido won't support new function from Apple ( Transfer e-sim from old phone) or (Transfer physical sim to esim online)
https://support.apple.com/en-gb/HT210655
2.Fido won't support Fido iOS app to install cellular plan at anytime and anywhere
https://support.apple.com/en-us/HT209044
{Use a carrier app
With iOS 13 and later, some carriers can assign a cellular plan for you to install. Contact your carrier for more information.
If a plan was assigned to you, follow these steps: