Fido Fraud Department

[ZK7]

Fido has the worst fraud department ever. My account was compromised from their internal system and someone stole 2 phones on my account which was charged for 7k. We escalated this issue and they removed the charges and then the amount was put back on the account later. They are running me here and there to fix this issue. I am loosing all my hair for calling all their department to get this fix. Being with them for like 10 years and they don't care about it. All they said is that the adjustment team has their own queue to look at the cases and they will look at it when the case get to them. This is now going on 2 months and it is unacceptable. Everytime I called Fido CS, they said that they need to do another fraud case which is stupid.

[ZK7]

Your social media is another horrible service.  They are talking trash on me about the PIN was not fully set up under the account.  What a horrible service from Fido.

[ZK7]

Hi there,

This is totally horrible when calling the line again.  I called yesterday and the agent release the call on me as he did not know what to do and he was rude. I called again and I had someone trying to help; however She also told me to call the validation team again and talk to them and she advised me to talk to a supervisor where the line was too long to wait.  I was promised last month that based on the case that was created, I will see that the charges will be cleared and I will only have to pay my normal bill. To my surprise this month, my bill was charged with extra fees and my account now has a charge of $38XX.XX which make no sense to me. This is the horrible customer service that I have never dealt with in my life.  This is what I don't understand is that when we reported the fraud, the removed all the charges in the begining and on the next month, they put all the charges back and make it due on the billing date. This is a very stressful situation and this is affecting our health.

[FidoNajat]

Hey @ZK7! We're really sorry to read this. We take fraud cases very seriously and we understand how frustrating the situation can be. Please, contact us so we can take a closer look at your account. Note that were also available via PM on Facebook, X or Instagram.