I am writing to express my concern and dissatisfaction regarding a recent notice I received from a collection agency about an outstanding balance of $106.18 on my Fido account.
When I landed in Canada approximately 1.5 years ago, I was approached by Fido agents at the airport who assured me that "if you do not use it, you do not pay for it." Based on that assurance, I took a SIM card and activated the service.
However, the very next day, I found a more affordable plan elsewhere and immediately cancelled the Fido service. At that time, I was told that I could convert the account to prepaid (free of charge) and that if I wished to, I could retain the number for up to six months with the option to reactivate it later. I agreed to that arrangement.
Since then, I have not used the service at all, nor did I receive any communication from Fido regarding any charges or balance. To now receive a notice from a collection agency demanding payment for a service I never used and was told would incur no cost is extremely distressing and disappointing.
As an international student still in school and currently without a job, I am not in a position to pay this amount — especially for something I was led to believe would not cost me anything.
I kindly request that you investigate this matter and help me resolve it. I would deeply appreciate your support in removing this balance from my account and clearing any record with the collection agency.
