Data Usage Blank

Data Usage Blank

Data Usage Blank

cmckechnie
I'm a Participant Level 1

Data Usage Blank

When I click on show data usage on the main page of the website it tells me that I have not used any data, minutes or text messaging since the beginning of my cycle.

I know that this is clearly not true because I have been using the internet on my phone all day and text messaging/calling people since the 23rd of last month, which is the beginning of my cycle.

I need this fixed because this is the only way that I can keep track of my data usage.

Thanks

 

 

***Edited to add labels***

1 REPLY 1
FidoStephen
Community Manager

Hey cmckechnie,

 

I am sorry to hear that your view usage doesn't appear to have been updated. It can take up to 5 business days following your cycle start date to update.

 

If you are still experiencing problems, I would suggest contacting customer service to have this looked into.