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Data Usage Blank

I'm a participant level 1
I'm a participant level 1

When I click on show data usage on the main page of the website it tells me that I have not used any data, minutes or text messaging since the beginning of my cycle.

I know that this is clearly not true because I have been using the internet on my phone all day and text messaging/calling people since the 23rd of last month, which is the beginning of my cycle.

I need this fixed because this is the only way that I can keep track of my data usage.




***Edited to add labels***


Community Manager (Retired)
Community Manager (Retired)

Hey cmckechnie,


I am sorry to hear that your view usage doesn't appear to have been updated. It can take up to 5 business days following your cycle start date to update.


If you are still experiencing problems, I would suggest contacting customer service to have this looked into.