For at least last 10 days our cell calls are dropping. It happens several time during the day, sometimes even every minute.
We have 5 cell phones in our family (iPhones and Androids) and it happens to all of us.
What is interesting is the fact that calls are dropping only in Mississauga near Mavis and Dundas intersection.
I tried to resovle the issue with Fido technical support but they keep resting my phone. It is not related to any specific phone but rather the area we use our phones.
I called support again today and was adviced to reset network on all our cell phones. I did it for two of them and still calls are dropping. I was also adviced to turn on WiFi calling that supposed to help. Yes, it may help when I am at home but not when I am outside. Fido network has only 1-2 bars. I mentioned that to the previous tech that it could be related to our area but I was told that all was good.
I tried to report the issue as you suggested, but couldn't find the "Report an Issue". On web site I am being redirected to communities. The live chat says "We’re getting more chat requests than usual..."
We experienced a bigger Rogers outage a few weeks ago, for last two weeks our home internet at home was dropping (eventually Rogers found that part of our neighborhood was affected and fixed the issue last weekend), now cell phones are having issues. I am deeply disapointed with Rogers services.
Sorry to hear that. We would suggest contacting our technical support team once again so they can create a ticket and investigate the network connection in that area.
Alternatively, you can use the Network Aid tool on the Fido mobile app to report an issue. To do so:
Hope this helps