I got a new phone and inserted the existing sim card and I cant receive incoming calls or text. The calls directly go to voicemail. However, I am able to call and send text using my new phone and existing sim card.
Additionally, to cross check if the phone is not an issue, I used the same exisiting sim card back in my old phone. Still not able to receive incoming calls or text. I can send and call though.
Definitely not an issue on phone side but either sim or network. Can anyone confirm if they have gone through similar issue in past?