Since I got the iPhone 5, I am having trouble tethering and using my work's VPN.
The VPN client is on the laptop. It's the Juniper Network Connect client. So it's not using the iPhone's built-in VPN. Anyway, not my choice.
I've done extensive testing with all sorts of combination and have finally found the faulty combination: Laptop tethering to iPhone 5 while on LTE connection and connected to VPN. With this, I am unable to load web sites and internal servers from work.
All other combinations are successful:
1) No VPN. With this, all tethering combinations work fine (except for internal work stuff of course)
2) With VPN connected, the following will work
a) tethering to iPhone 5, LTE disabled
b) connected to some random public hotspot
c) tethering to Telus, iPhone 4, (therefore 3G)
d) tethering to Bell, iPhone 5, LTE enabled
e) using a Bell SIM in my (unlocked) iPhone 5, LTE enabled
Really all works except when the 3 following conditions are met:
- Fido network
- LTE enabled
- VPN connected
If I remove only Fido from the equation, it works.
If I remove only LTE from the equation, it works.
If I remove VPN from the equation, it works (but it's useless, that's exactly what I'm trying to accomplish).
Yes, I've reset Network settings in iPhone.
Seems to me there's something wrong with Fido's LTE network.
Am I missing something?
Is Fido/Rogers going to investigate this seriously?
I believe I have provided more than enough information. I can't really spend any more time until I am assured this is being really given attention.
However I will be glad to troubleshoot this with your technical staff over the phone or whatever works. I do IT support myself, and I would be glad to have someone like me to work with on this.
With all due respect, I am not entirely convinced your techs have tried to reproduce the problem as I have described it. I'm sure your LTE network is designed to allow VPN connections while tethering. I just believe something is interfering with its proper functioning.
I will PM my phone number.