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Broken phone - Repair question

I'm a Participant Level 1
I'm a Participant Level 1

Hi my phone is broken . i wanna fix ! I have insurance from fido . my phone is not broken outside . i can open my phone but phone is turn on and off .i can't use . i can't call i can't do long in too 


I'm a Participant Level 2
I'm a Participant Level 2

I just called Bright Start and was told I have to pay a processing fee of $200 to fix my phone.  This is a rip off!!!

My contract is expiring next month so guess what...see ya Fido!

Moderator (inactive)
Moderator (inactive)

Hey @Waki3943021! Welcome to the community. Smiley


If you have our Premium Device Protection on your account, you just need to contact Brightstar to submit a repair/exchange request. You can do this online here or you can contact them via 1-866-327-3399 from 8 AM to 10:30 PM Eastern time.


Let us know if you have any more questions.