Hi my phone is broken . i wanna fix ! I have insurance from fido . my phone is not broken outside . i can open my phone but phone is turn on and off .i can't use . i can't call i can't do long in too
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I just called Bright Start and was told I have to pay a processing fee of $200 to fix my phone. This is a rip off!!!
My contract is expiring next month so guess what...see ya Fido!
Hey @Waki3943021! Welcome to the community.
If you have our Premium Device Protection on your account, you just need to contact Brightstar to submit a repair/exchange request. You can do this online here or you can contact them via 1-866-327-3399 from 8 AM to 10:30 PM Eastern time.
Let us know if you have any more questions.