Broken phone - Repair question

Reply
I'm a Participant Level 1 Waki3943021
I'm a Participant Level 1

Broken phone - Repair question

Hi my phone is broken . i wanna fix ! I have insurance from fido . my phone is not broken outside . i can open my phone but phone is turn on and off .i can't use . i can't call i can't do long in too 

Accepted Solution

Re: Broken phone - Repair question

Hey @Waki3943021! Welcome to the community. Smiley

 

If you have our Premium Device Protection on your account, you just need to contact Brightstar to submit a repair/exchange request. You can do this online here or you can contact them via 1-866-327-3399 from 8 AM to 10:30 PM Eastern time.

 

Let us know if you have any more questions.

View solution in context
Flag this to a Moderator
Message 1 of 2
194 Views
Highlighted
Moderator
Moderator
Solution

Re: Broken phone - Repair question

Hey @Waki3943021! Welcome to the community. Smiley

 

If you have our Premium Device Protection on your account, you just need to contact Brightstar to submit a repair/exchange request. You can do this online here or you can contact them via 1-866-327-3399 from 8 AM to 10:30 PM Eastern time.

 

Let us know if you have any more questions.



Flag this to a Moderator
Message 2 of 2
170 Views