Broken phone - Repair question

[Waki3943021]

Hi my phone is broken . i wanna fix ! I have insurance from fido . my phone is not broken outside . i can open my phone but phone is turn on and off .i can't use . i can't call i can't do long in too 

[Waki3943021]

Hey @Waki3943021! Welcome to the community.

If you have our Premium Device Protection on your account, you just need to contact Brightstar to submit a repair/exchange request. You can do this online here or you can contact them via 1-866-327-3399 from 8 AM to 10:30 PM Eastern time.

Let us know if you have any more questions.

[Pepper1996]

I just called Bright Start and was told I have to pay a processing fee of $200 to fix my phone.  This is a rip off!!!

My contract is expiring next month so guess what...see ya Fido!

[FidoPhilippe · Accepted solution]

Hey @Waki3943021! Welcome to the community.

If you have our Premium Device Protection on your account, you just need to contact Brightstar to submit a repair/exchange request. You can do this online here or you can contact them via 1-866-327-3399 from 8 AM to 10:30 PM Eastern time.

Let us know if you have any more questions.