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Broken Phone

Geron
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

I signed up for two phones for two-year terms. One of the phones won't turn on. I don't have any protection plan.

What should I do?

2 REPLIES 2

FidoPierre
Former Moderator
Former Moderator

Hey Geron, 


Welcome to the Community! 

 

I'm sad to see you're experiencing difficulties with your device. We'll need some more information to help get to the bottom of this for you. 

 

  • Can you confirm if the phone has ever turned on since you first got it? 
  • Did you charge it for a couple hours? 
  • If it's been less than 15 days since your purchase, you can either exchange or return the phone. You can check out more information about this right from here


Geron
I'm a Participant Level 2
I'm a Participant Level 2

Hi Pierre,

 

I went to the phone booth I bought my phone from and they were able to help me out free of charge.

 

However, I appreciate your prompt response. Thanks.