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Bring it back used phone

I'm a participant level 1
I'm a participant level 1




I purchased a phone from fido with plan. I want to upgrade to a new phone but i still have balance to pay. I would have loved if fido give any option like bring it back and upgrade to new phone. I will be looking forward to hear if something can be done.


















Hey @Arashsandhu05 , Alex here! 


We have a trade program and it might be just what you're looking for! It allows you to trade any used phone or tablet and receive a credit for its value. If the trade is done online or via customer service, the credit is applied as a bill credit. If the trade is done in store, the credit can be used towards the cost of the handset, accessories or applied as a bill credit. 


One important thing to know is that a device cannot be traded if there is an outstanding balance on it so you will need to pay the device balance before you can proceed with the trade. 


You can get a quote for your device and start the trade process right here