Bold 9700 - OS Not Loading

Bold 9700 - OS Not Loading

Bold 9700 - OS Not Loading

I'm a Participant Level 1

Bold 9700 - OS Not Loading

Hello,

 

A few hours ago my BB stopped working. Flat out.  I did not download any apps.  Once a hard boot was used, the Blackberry logo and loading/status bar appeared. Once the loading was completed, the screen did not change.  I had left it like this for about 3 hours.  I then removed the battery and tried once more.  I have done this 4-5 times this past hour with identical results.  OS not advancing through the loading page/logo. 

 

Please help. 

 

Thank you,

 

David

 

 

***Edited to add labels***

3 REPLIES 3
I'm an Expert Level 2

looks like you might need to take it in for warranty is it still within a year and did you buy it from fido?

Obviously not, it's a 9700. lol

Good afternoon all,

 

Before considering the fact that it is unusable and needs replacing, what davidM would need to try is a complete reinstallation of the operating system on the device.  If you need more info here is the link: http://us.blackberry.com/update/#softwareUpdate

 

You will find info about your device as well here: http://ca.blackberry.com/support/devices/blackberrybold9700.jsp#tab_tab_setup1

 

Hope it helps