A few hours ago my BB stopped working. Flat out. I did not download any apps. Once a hard boot was used, the Blackberry logo and loading/status bar appeared. Once the loading was completed, the screen did not change. I had left it like this for about 3 hours. I then removed the battery and tried once more. I have done this 4-5 times this past hour with identical results. OS not advancing through the loading page/logo.
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Good afternoon all,
Before considering the fact that it is unusable and needs replacing, what davidM would need to try is a complete reinstallation of the operating system on the device. If you need more info here is the link: http://us.blackberry.com/update/#softwareUpdate
You will find info about your device as well here: http://ca.blackberry.com/support/devices/blackberrybold9700.jsp#tab_tab_setup1
Hope it helps