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Blackberry data connection displayed as GSM

majomf
I'm a Participant Level 1
I'm a Participant Level 1

My blackberry its supposed to be in an EDGE data service but now is in GSM!!! What should I do??

 

 

***Edited to add labels***

2 REPLIES 2

FidoStephane
Moderator
Moderator

hi there majomf, 

 

In your case, GSM displayed on the screen means you are no longer provisioned in the switch. For this, you'll need to contact our tech support. 



Paolo
I'm an Expert Level 2
I'm an Expert Level 2

There could be a capacity issue at the tower ie possible link went down, so the phone could be connecting at a slowr speed hence GSM which I believe means GPRS.  You could also try powercycling your phone ie removing the battery and putting it back in and see if it helps.