My phone is working fine, but the bottom left hand of the screen, the pixels have died. The screen is permanently patched black. I was it just fine sent a message and did not see anything wrong with screen. About 30 minutes I get home, pick it up to surf the web, the I noticed the problem in the corner. Does anyone what caused this? I got the phone a few weeks so it is still under warranty, I will have to bring it in sometime. Do does that process work? It sort of sounds like I have to it directly to Acer.
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step 1 : back up your important data ( google it )
step 2 : reset your phone ( you should probably do some research on the net to fully understand the consequences )
step 3 : call fido customer service and let them present you with some options. My feeling is they will probably tell you to go to fido pos to exchange ( your handset still under warranty )