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winback call

I'm a participant level 1
I'm a participant level 1

I got a call back from fido and was offered the wingback plan. I was not sure at that time.  but, I made my decision a couple of days later and called fido they said the promotion department does only outbound calls. I got one of the sales representatives to email them to call me back. it has been over two weeks that I have not heard from them. 


Former Moderator
Former Moderator

Hello @Sully3,


Welcome to the community!

The Winback team has been busier than usual lately which can explain the longer delay in order to get called back. Feel free to contact us over these methods in order to see if we can get them to call you back.