Hi there @asya , sorry to hear that you're having trouble getting your plan sorted out. May I suggest you contact fidosolutions on Twitter or Facebook by direct message and request their assistance? I find it's less stressful to communicate by messaging as, you are able to write your request, read back what you've said and have the ability to carry on with your day without being stuck on hold. There are other ways to contact Fido support, see Here
As a community forum we cannot access any accounts. I hope that gives you a few more choices.
