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wasted 4 hours on fido issue still not resolved!

I'm a contributor level 1
I'm a contributor level 1

wasted 4 hours today on fido issue still not resolved! Still on the phone

- called in Nov 2023 for a new plan - rep slapped old plan on new plan now have to pay $15  for the old plan

- was on 3G while other carriers was offering the same plan with 4G



Hi there @asya , sorry to hear that you're having trouble getting your plan sorted out. May I suggest you contact fidosolutions on Twitter or Facebook by direct message and request their assistance? I find it's less stressful to communicate by messaging as, you are able to write your request, read back what you've said and have the ability to carry on with your day without being stuck on hold. There are other ways to contact Fido support,  see Here  

As a community forum we cannot access any accounts. I hope that gives you a few more choices.