Hey @User964
We'd need a bit more info on the situation, I have some questions for you:
- What happens exactly when you try to log on?
- Are you using your email as the username to do so?
- Are you able to log on Fido.ca My Account?
Make sure to have the latest version of the App as well.
If anything, I'd suggest contacting us directly through one of our channels here. 
