unable to access voicemailbox

[charalique]

i live in toronto and since about 3pm today i have been unable to access my voicemail.  when dialing the call gets disconnected and "network busy" is the message i get.  i am able to send and receive calls, it's just voicemail i'm having the problem with.

does anyone know if this has to do with the tower issues that someone already mentioned about?

[charalique]

i literally just got off the phone with a wonderful csr named anson.  thank you for all your assistance fido stephen....it turns out they changed the voicemail number.

***the toronto voicemail number is now (647) 839-6134***  if your old number used to be the 4168221123 see if this works for you then program into your cellphones.

around 5pm i tried dialling voicemail by pressing and holding 1 (like usual), but this time instead of disconnecting me, the prompt was for rogers wireless voicemail asking me to enter my wireless number.  when i did do that the prompts all of a sudden started only coming in french so i figured it was best to call 611 and figure out what's going on.

case solved!

[nwolk]

I have a Samsung F266 phone.  How do I go about changing the voicemail retrieval number to the one listed in the list provided in this forum?  There is no option in the menu to change what number it dials when you hit the "1" button.

Thanks!

Neal

[nwolk]

Problem has been resolved.  I called FIDO and my voicemail had to be reset.  The SIM card got updated with new voicemail access # and I can resume accessing the system by holding down the "1" key.  Thanks FIDO!

[mallah · Accepted solution]

Hello everyone!

Since 24-Apr-2014 Retrieval Number as been updated for all provinces to :+1 416 821-6549.

Except for Visual Voicemail (iPhone) retreival number would be :+1 647 839-6178

[benjammin]

Same problem for me for more than a day. Can't connect using my normal voicemail access number and get dead air and a "call failed", but am able to connect using the posted other/alternate numbers (useless as I can't log in there). Maybe its just the one number that's down?

[FidoStephen]

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@benjammin wrote:

Same problem for me for more than a day. Can't connect using my normal voicemail access number and get dead air and a "call failed", but am able to connect using the posted other/alternate numbers (useless as I can't log in there). Maybe its just the one number that's down?

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Hey benjammin,

Which number is stored on your phone as the voicemail centre number

[Amie]

Me too! Still can't as of 12:15 today....

[FidoStephen]

Hi guys,

Have you tried calling the voicemail retrieval number manually? If not, I'd suggest trying. Here they are (location specific):

Voicemail Retrieval/Deposit Numbers (VMR / VMD)

Province	Retrieval Number			Deposit Number
	Before February 16, 2009	As of February 16, 2009	As of December 9, 2009	Before February 16, 2009	As of February 16, 2009	As of December 9, 2009
Alberta, Saskatchewan, Manitoba	+1 403 714-1123	+1 403 401-2089	+1 403 401-2089	+1 403 612-0982	+1 403 401-2087	+1 403 401-2087
British Columbia	+1 604 618-1123	+1 778 317-5607	+1 778 317-5607	+1 604 505-0448	+1 778 317-5602	+1 778 317-5602
Quebec, Maritimes, Ottawa	+1 514 992-1123	+1 514 583-8210	+1 514 583-8210	+1 514 827-5246	+1 514 583-8205	+1 514 583-8205
Ontario (except Ottawa)	+1 416 822-1123	+1 647 839-6134	+1 647 997-1131	+1 647 241-3492	+1 647 839-6131	+1 647 997-1130

iPhone Visual Voicemail Retrieval/Deposit Numbers (VMR / VMD)

Province	Retrieval Number
All	+1 647 839-6178