service request

service request

service request

Charmpagne
I'm a Participant Level 2

service request

how to make a service request for my device protection plan? what are store locations that does the services because fido told me that its a different store.

1 REPLY 1
Cawtau
Senior MVP

Hello Charmpagne,

 

  Welcome to the community!

 

  All repairs under the device protection must be done through one of BrightStar's authorised partners. You can start a service request via My Account --> Profile & Settings --> Usage & Services --> Mobile --> Quick Actions (near bottom of page) --> Repair or trade in device.

 

  Once you complete your service request, you will be provided with Brightstar's repair partners in your area (see here).

 

Hope this helps 😀

 

Cheers