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service request

Charmpagne
I'm a Participant Level 2
I'm a Participant Level 2

how to make a service request for my device protection plan? what are store locations that does the services because fido told me that its a different store.

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Charmpagne,

 

  Welcome to the community!

 

  All repairs under the device protection must be done through one of BrightStar's authorised partners. You can start a service request via My Account --> Profile & Settings --> Usage & Services --> Mobile --> Quick Actions (near bottom of page) --> Repair or trade in device.

 

  Once you complete your service request, you will be provided with Brightstar's repair partners in your area (see here).

 

Hope this helps 😀

 

Cheers