prepaid insufficient funds

prepaid insufficient funds

prepaid insufficient funds

SOLVED
Ghirad
I'm a Participant Level 2

prepaid insufficient funds

Hi i paid my bill yesterday and today i can't use more my phone because their tell me my balance is insufficient.

what can i do?

 

 

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Accepted Solution

Re: I paid my bill yesterday

Solved by Former Moderator FidoJudhy
Hey Ghirad!

That would be caused by your balance being too low. You would need to make a refill in order to use it. You can find information on how to refill here:

http://www.fido.ca/web/content/account/refill_prepaid_account

Hope this helps!
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3 REPLIES 3
Ghirad
I'm a Participant Level 2

Yes, my plan is prepaid and I activate my security pin in the shop but now I can't use more 

FidoJudhy
Former Moderator

Hey Ghirad!

That would be caused by your balance being too low. You would need to make a refill in order to use it. You can find information on how to refill here:

http://www.fido.ca/web/content/account/refill_prepaid_account

Hope this helps!


10yearfido
I'm an Expert Level 2

Pay the rest of the bill?