since 6 december i have been calling fido for my esim card , i visitied the fido store in STC for my esim but he said it is not available and dont know when it will be available , i visited the store 4 time a week but the sim was not available eventually i called the customer service to ask which store is it available so that i can go there then i got to know i can order sim online which the store in stc could not let me know . i got my sim delivered i could not setup my sim i called fido customer care she asked me to visit the store today i reached store at 14:00 and the representative name atish was helping me , he could not set up the esim so he made me run all over the mall for next 2 hours first he told me go and ask other strore if they have other esim u can exchange i went there after that he asked me to go to apple gallery and get my phone checked . he made all the kind of excuses but could not help me out with the matter he was just trying to blame it on my phone that it has some problem , eventually at 17:00 i got fraustated and went baack home . really i wish to change my sim card now i never imagined that fido would take more than 20 days to just get my esim . As i can conclude STC fido store is worthless, if fido is helping me out with my sim ill keep it or else ill change my network in next billing cycle.