my caller ID IS DISPLAYED SUSPECT SPAM

my caller ID IS DISPLAYED SUSPECT SPAM

my caller ID IS DISPLAYED SUSPECT SPAM

SOLVED
I'm a Participant Level 2

my caller ID IS DISPLAYED SUSPECT SPAM

HI 

 

I am an agent an make serveral calls to my clients , they have been telling me that my number on their display is SUSPECT SPAM, i have called this issue in serveral time with Fido and still an ongoing issues. How do i resolve this issue. 

Accepted Solution

Re: my caller ID IS DISPLAYED SUSPECT SPAM

Solved by MVP MVP

Hello @gusang72,

 

The problem is not with Fido and unfortunately, they will not be able to do anything about that.

 

What is happening is manufacturers like Samsung and Google uses their own spam protection and it's their software that is detecting your number as spam you will have to tell your clients to mark your number as not spam when their phones say its suspected spam and eventually it should change once enough people do it.

 

View solution in context
2 REPLIES 2
I'm a Participant Level 2

HI 

Thank you for your reply, but this is so unfortuante that these manufactures notes my number as spam r will the CRTC do something about this. I had this number for over 20 year . 

 

Hello @gusang72,

 

The problem is not with Fido and unfortunately, they will not be able to do anything about that.

 

What is happening is manufacturers like Samsung and Google uses their own spam protection and it's their software that is detecting your number as spam you will have to tell your clients to mark your number as not spam when their phones say its suspected spam and eventually it should change once enough people do it.