tted my Samsung Galaxy S9 phone to FIDO via courier and it was received on Sep 30th by them. 6 weeks later, no repl from FIDO. Over the past 3 weeks I have sen in 5+ emails. I finally receieved a repy that they cannot find my phone! Numerous calls to FIDO have resulted n no assistance!
My phone was either stolen ormisplaced by the FIDO representative site. My phone was in pefcet oredr as I kept it in a cas and a glass screen protector on the glass itself. I expect that your staff either stole or lost my phone.
Either provide me the $125 credit that was expected or close m account at FIDO.
This is reprehesnsible service!!!!
Ps, aside fro the myriad od emails , I have spebt hours on th ephone with FIDO Staff and nobody wants to help me
Well, as luck would have it....my cellphone wa found , assessed and valued. It certanly looked like it would be lost firever and I would be left chasing my tail...so to speak. It seems that FIDO has changed evaluator companies and perhaps as a result, in the confusion of the changeover, my cellphone got lost temporarily in the shuffle. So, thankkfully....I can say that this event has been solved and resolved. I hope that this doesnt happen to too many others.
it has been extremely frustrating wit apparently a lost cellphone by the FIDO company that deals with trade ins....to date! I am lead to beeive that I should expect a reply by end of week in regards to teh cellphone that they lost and their rememdy. After 3 hours of telephone cals, 6+ emails...there is no resoluton to date so I will hold my judgement! The manager in question did give me some hope however. Fingers rossd that FIDO comes thru....finally!
Spoke to a Manager named Josh....I may even have a bit of optimism. That said, FIDO has all of explaining to do. If you outsource a service, yu are still the responsible party ...NOT ME. Overall... extreme dissapointment in FIDO. Becominng more like Rogers every day.