my account has been deactivated but fido kept on charging me for a year

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I'm a Participant Level 2
I'm a Participant Level 2

my account has been deactivated but fido kept on charging me for a year

i got fido as my first service provider. I got an iphone 8plus 64 gb from fido. I paid $300 down then $500 after and $1100 later so my account and contract was done but after a year when I opened my account i see $500 so i call the customer care the person tells me the account is deactivated there is nothing to worry about very good service though but i open my account again and i see a charge of $1000 but for what?? I deactivated my account and i am still being charged?? You guys are saying that iphone 8 64gb will cost me $2900 ??? I haven't been using fido since mid 2019 but you kept charging me. The support is closed what am I suppose to do ? fido please don't take away my hard earned money. @fidob @FiDom @FidoCustomer 

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Re: my account has been deactivated but fido kept on charging me for a year

Hey @eleensidhu! Philippe here. I hope you're doing well. Smiley

 

I suggest contacting us for that at your earliest convenience and we'll be happy to help you. You can reach us here or we can send you a PM from the community.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: my account has been deactivated but fido kept on charging me for a year

Yes please pm me, the link you attached is just taking me to the home page. 
thank you

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