line still activated

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line still activated

i just called and ask to cut the line under my daughters name , but it still activated, but her cel # is already in freedom mobile, it seems that she has two provider in one celpon no.

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Re: line still activated

Hi @coralie16!

 

Welcome to the Community!

It's normal to have 2 providers during a port request, that situation can last anywhere from 2.5 hours up to a week.

 

Is she still getting any service with the Fido SIM card in the phone?

 

 

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Re: line still activated

Hi @coralie16!

 

Welcome to the Community!

It's normal to have 2 providers during a port request, that situation can last anywhere from 2.5 hours up to a week.

 

Is she still getting any service with the Fido SIM card in the phone?

 

 



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