line still activated

[coralie16]

i just called and ask to cut the line under my daughters name , but it still activated, but her cel # is already in freedom mobile, it seems that she has two provider in one celpon no.

[FidoManuel · Accepted solution]

Hi @coralie16!

Welcome to the Community!

It's normal to have 2 providers during a port request, that situation can last anywhere from 2.5 hours up to a week.

Is she still getting any service with the Fido SIM card in the phone?