incoming text from contact not received Xperia U

incoming text from contact not received Xperia U

incoming text from contact not received Xperia U

Amy262
I'm a Contributor Level 1

incoming text from contact not received Xperia U

Hey all,

Wondering if you could help me with this. I've a friend who can receive my texts just fine but I get none of hers. Last one I successfully received from her was about 3 weeks ago. She showed me the dialogue box on her phone and it shows as successfully sent. She's the only one I have this issue with, all other contacts I get their messages just fine. Ideas?

 

 

***Edited to add labels***

4 REPLIES 4
Tru
Fido Employee
Fido Employee

Hey everyone!

Although this thread is quite old, I'd like to add an update since I came across it. When you are unable to receive SMS from one specific number there is something else to check. Go in the My Account application and look under My Services/Extreme Text Messaging and look in text blocker to make sure that you didn`t add a number in there by mistake

Hope it helps!



Amy262
I'm a Contributor Level 1

Anyone?

Amy262
I'm a Contributor Level 1

Hsve tried deleting then re-adding the contact, checked my settings and she's not blacklisted accidentally, performed a Settings reset even and am out of ideas.

FidoStephane
Community Specialist

Hi there Amy262,

 

You may want to consider contacting our network support group so they can look into this.

 

You can reach them at 1888 481-3436

 

Let us know