i can't sign in to my Fido account

[kennyJ2019]

Hi everyone , starting from yesterday im having a issue trying to loggin to my fido account. Everytime im trying to sign in,  it automatically logs me out, and the following message pops up "There's been no activity for a little bit, so we signed you out to keep your info safe. Please sign in again."

Please help thanks

[Torontoross]

I am having the same issue. Different browers and sme thing.

[hellohello1234]

Same here. Have you figured out a solution?

[FidoSaira]

Hey guys!

@Torontoross, @hellohello1234, 

Thank you for letting us know. Have you tried clearing cookies and cache?

Also, are you only unable to login to via fido.ca or the app as well?

If you are still facing difficulties, please reach out to us through these channels and we'd be happy to look into this with you.

[KAPABLE-K]

Hello @kennyJ2019,

If you are using the web browser try clearing the cache or use a different browser.

If the problem is happening with the app trying clearing the app cache.

[khouya]

Hi Kapable-K.

It's not a browser problem, i got the same problem when i registered "my account" last week, i'm a new customer. But right now the thing is fixed. It's on fido side not on user side, clearing the browser cache will do nothing. He needs to ask the customer departement to fix his account.

Have a nice day

[khouya]

Hi KennyJ2019.

I think your account need a reset. Have you make changed since your last bill? The best way is to contact a fido rep' to reset the account.

Have a nice day