Hello Michaelsame and Bilaliz,
Welcome to the community!
Sorry to hear you're having issues connecting with customer service. I understand you may have tried the Live Chat option. As far as I am aware some items (ie Billing & Payments etc) are no longer available via Live Chat. Have you tried to call customer service? In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Though, they may have also limited the assistance they may offer through those venues.
You should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to assist with connecting to customer service.
That said, to clarify:
@bilaliz wrote:
... every year i have been bringing in like 5 people to fido and not getting credited, ...
You should note that Fido had ended the Refer-a-Friend program in July 2024.
Hope this helps 😀
Cheers
