how to get a loyalty offer

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I'm a Participant Level 1
I'm a Participant Level 1

how to get a loyalty offer

Hi,

 

I have been with Fido for 15 years or more now.

 

I want to change my plan (im always going over)

 

I find out one of my friend got a plan for 5gb, unlimited talk for $50 from Fido, he said others at his work got it as well.

 

I'm not interested in spending more for this plan,  I would like to know if I can get something similar. if not I would like to know how much it would cost to cancel.  I would gladly take my business elsewhere.

 

Thanks

 

 

*Edited to remove personal info

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Re: how to get a loyalty offer

Hey, 

 

Welcome to the Community @TH6 Smiley 

 

We really wouldn't want to see you go after all this time, your long time loyalty is greatly appreciated! 

 

Certain of our plans are not available to everybody, our system finds eligible customers based on various aspects in an account. Whether we target you with an offer or not, I can assure you that we value your loyalty to Fido.

 

This being said, I understand that having over usage charges is definitely not pleasant and I'll be happy to look into plan options with you that would better suit your usage needs.

 

I'll be sending you a PM shortly.

 

For future reference, you can also use one of those methods to contact us for any account specific questions.

 

 

 

 

 



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