how to Switch from a Subscriber Profile to Primary Profile

how to Switch from a Subscriber Profile to Primary Profile

how to Switch from a Subscriber Profile to Primary Profile

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I'm a Participant Level 1

how to Switch from a Subscriber Profile to Primary Profile

I´m the Primary Profile but i can´t get there. How can I access and delete the subscriber profile? I already did the steps to change from one account to another by registering once more, but it tells me that the account number is already registered. 

Accepted Solution

Re: how to Switch from a Subscriber Profile to Primary Profile

Solved by Senior MVP Senior MVP

Hello MateoZ,

 

  Welcome to the community!

 

  It's likely you selected subscriber rather than account holder when you registered for My Account. You would need to contact customer service to change your account status and remove the information currently associated with your account. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

 

Hope this helps 😀

 

Cheers

 

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Senior MVP

Hello MateoZ,

 

  Welcome to the community!

 

  It's likely you selected subscriber rather than account holder when you registered for My Account. You would need to contact customer service to change your account status and remove the information currently associated with your account. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

 

Hope this helps 😀

 

Cheers