I am using fido for five years never had a problem but last month something happened suddenly i have my bill increased to $44 so i communicate through the chat service and asked him to explain what happen he said it for everyone and i should have received an email about it on my account , i told him that i cannot access my account as it is giving me an error of different primary account but last year i had the same issue and i talked to a customer service rep and she said that she fixed it and it will take a month to reflect ...but i am still facing the same issue so how would i know that the bill is going to be increased , he said they send me the email so i should be able to acess it .. and he asked me when did i talk to this representative i said last year in winter i did save the chat and send it to my correct email but then he started to accused me of lying that i don't have any chats and i did not talk to anyone i said i can send it to you or whatever as a proof of not lying and i understand that he doesn't know what to do in this situation so i asked him to transfer me to the supervisior but he didn't transfer me instead he ended the chat.... now i am going to chatr and never coming back even my firends were really angry about this the way he spoke and i did saved this chat as a proof but yeah now we all are changing the carrier...
