get redund

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I'm a Participant Level 2
I'm a Participant Level 2

get redund

Hello,my question is That I cancelled Fido services for some reasons and still have some overpaid balance on my account,how I can get this refund. What information the fido need.

 

Best Regards

XiPeng Wang

Accepted Solution

Re: get redund

Hello @XiPengWang,

 

Fido will send you the balance by cheque in the mail to the address on file. It usually take 3 weeks but can take up to 6 weeks to arrive.

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Solution

Re: get redund

Hello @XiPengWang,

 

Fido will send you the balance by cheque in the mail to the address on file. It usually take 3 weeks but can take up to 6 weeks to arrive.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: get redund

thank you so much

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I'm a Participant Level 2
I'm a Participant Level 2

Re: get redund

Sorry,One Small question,Could I confirm my mailing address,because I just moved couple months ago.

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Re: get redund

Hello again @XiPengWang if you updated your address before you did the cancellation then the cheque should be mailed to that address. If not then you should contact customer service to have this updated. 

 

You can reach out to them through any of the available methods listed here.



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