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fido messed up my 24mth phone deal.they mixed up the phone?

I'm a Participant Level 1
I'm a Participant Level 1

I did a upgrade for a huawei p30 pro on the app with my phone. I have been doing resarch about the phone for weeks. I decide to get it when i saw a certified preowned huawei p30 pro fro 855ish at 15 dollars a month.i  had a question so i called a solution specialist. i completed the order while talking to her on the phone. I kept mentioning that i wanted the p30 pro preowned, the other was a brand new p30 pro.I had already purchased a screen saver and case for the p30 pro from amazon. Yesterday i was going to put the case on my phone.I noticed that it was to small for the case. To make a long story short. I was sent the regular p30 instead of the P30 pro. I looked at my contract, i dont know what happened but what i clicked off on online was not what i got the contract  said . I feel quite troubled that my order was somehow messed up i am a online shopper I dont make mistake in my online purchases i tried to contact Fido but it was late. I will today.



Hey @if3 !


Welcome to the Community. Smiley

I'm sorry to learn that you didn't receive the correct phone. I understand how that must have been disappointing!

Don't worry though, we can definitely proceed with an exchange as per our Satisfaction guarantee.


You can contact us to get started.


Alternatively, we can also send you a PM through the Community, if that works best for you!