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extra charge

I'm a participant level 2
I'm a participant level 2

Hi, I was charged extra 47$ for unexplainable other charges.

I'd like to have it corrected or explained. 


please contact me asap

thank you 


Senior MVP Senior MVP
Senior MVP

Hello Vendula,


  Sorry to hear you've received unexpected charges on you bill. Have you had a chance to view the billing details of your bill? You should be able to view the details of your bill via My Account --> View & Manage Bill. From there, you should be able to Print and Save a PDF version of your bill. Alternatively, you should also be able to view the details online via the Monthly Charges, Usage Summary, and Other Charges and Credits links.


  If you would like to discuss your bill, you would need to customer service. As previously mentioned, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀



Hi @Vendula , sorry to hear that you have a billing issue. As this is a community forum consisting of fellow fido users, we don't have access to anyone's account. You would have to contact Fido by one of the following methods: call *611 from your device, contact fidosolutions on Twitter or Facebook. 

Hope this helps you, cheers