data services not working

[ptan]

Data services on my mobile are not working for 4 days. I have tried calling fido but remain on hold forever and nobody answers. I believe from reading other posts that a network setting needs to be re-set by Fido, but I can't get in touch with anyone. 

[KAPABLE-K]

Hello @ptan,

Welcome to the community!

Did you try restarting your phone and verify that your mobile data is not turned off on your phone?

It will be hard getting through to Fido at the moment because of the new promotion they currently have.

[ptan]

I have tried EVERYTHING, including resetting my phone to factory settings and restoring it (I did this twice). I also called apple, in case it was an issue with the latest iOS and they confirmed it wasnt them. I believe a reset is required on Fidos' end...

[FidoKenny]

Hey @ptan, thanks for reaching out.

I'm sorry to see that you have trouble with your phone now.

What phone model are you using exactly? Are you getting an error message when you try to access your data?

Let me know.

[ptan]

hi @FidoKenny, I was using an iPhone X. i thought  this may be the issue, so i switched back to my iPhone 7, but this is still occurring. I don't always receive an error message - sometimes it just never loads any data, or sometimes it says that i am not subscribed to a data plan (which I am). I have been trying to get in touch with Fido since Sunday, but there is no response on any medium (online chat, phone, facebook). Apparently someone at Fido needs to reset my profile, but can't get in touch....Help?

[FidoMaria]

Hi guys!

Were you able to get this sorted out?

Let me know.

[FidoNick]

Hey @ptan & @Ladybugz22!

Were you able to get your data working? 

Let us know  

[Ladybugz22]

Having the same issue here I’m home on mat leave so mostly using wifi and didn’t realize the data was the issue until leaving the house a few times.

can you please post when you have resolved?

[KAPABLE-K]

@ptan, looks like you did everything you can do, you will have to be a bit patient trying to get through to Fido customer service today.