General support need to be mindful of terms and tone when "trying" to assist a customer. If a customer no longer wants to speak to you, why do you try to remain on the line and try to get your point accross?
Learn to not reference "legal" especially if the customer did not bring it up.
It boggles my mine because I have been a long time customer and the treatment this past week was definilty not appreciated, essentially if you are gong to charge someone such a high amount why is this not advised.
Fido I expect better from you and your team as a whole. I will be waiting to hear back with a resolution and if none I will be taking my business elsewhere and will be sure to share it on my blog
Welcome to the Community.
Thanks for taking the time to share your experience with us, it's definitely not our intention to seem insistant over these matters and we absolutely want our customers to have the best service we can offer.
We do appreciate your Loyalty with us and we'd be sad to see you go.
I will send you a PM and we'll continue from there.
I am getting very bad customer service every month. Fido offered me x-Christmas time $85 loyalty plan including 1000 mins long distance. they made system error. president office made it again. but this month again they charged again long distance mints. I can't deal same thing over and over. why dont they fix one time. please look after this. i cant deal their false promises and worst customer service.
I need to get the contact number to file a complaint. Your representatives had integrity issues, they're dishonest, not disclosed proper information and a large internet provider would not have any modem available at over 20 stores in three district. That's shame!