Welcome to the community!
This community forum is not customer service it was meant for customers like myself to help each other and have open discussions. While it is moderated by Fido employees and they do sometimes help it is not customer service.
No one knows who you are so no one from Fido will call you back, if you have a question that the community might be able to help you with you can go ahead and post it. If it is something account-related then reaching out to customer support would be your best option.
Fido does have a few different options to contact customer support see here.