changing plan

[Ruofu]

I tried to upgrade my mobile plan this night, however, it appeared to be not working. It showed me the technical issue. Why?  

[FidoSaira]

Hey @Ruofu,

Welcome to the Community!

What was the exact error message? 

Have you tried to change the price plan from a different browser?

We'd need to take a closer look at your account to troubleshoot this with you. You can contact us or alternatively, we can send you a PM here.

Let us know what you prefer

[Ruofu]

This pops up whenever i try to check out for a promos plan.

[FidoJulien]

Hey @Ruofu

Do you get the same error message when you try from another browser?

If you do, feel free to contact us using any of the options you'll find here.  Alternatively, we can send you a PM.

Keep us posted!