I got a message from QMS with a tracking number for my tablet from Fido, and however, the status of the tracking have not changed since 5 days ago, in which said the expected delivery date is 4 days ago. What is going on, it can not take these long to transport something from Mississauga to Waterloo Ontario? I tried to contact to their service yesterday with email and phone. The phone line was cutoff after a long waiting. With the email, there was no response except an automatically response message in which said that there is a slightly delay in response.
It's unfortunate that you've had these kinds of difficulties with your device delivery. I would like to take a closer look into this with you.
I'll send you a PM so we can check it out.