cancellation

cancellation

cancellation

SOLVED
I'm a Participant Level 2

cancellation

Hi Fido

I’m leaving Canada on  Aug 23th 2019. So I would like to cancel my fido account and service on that day. Would you help? 

Accepted Solution

Re: cancellation

Solved by MVP MVP

Hello @andru715,

 

Do you mean August 23rd 2020? In any event you will need to contact customer service in order to have the cancellation done.

 

You can reach out to customer service through any of the available methods listed here.

 

Also, if you have a credit on your final bill when you cancel then Fido will send you a refund.

 

The refund is sent by cheque to the address on file, It usually takes 3 weeks but can take up to 6 weeks after the final bill is issued. 

 

Also, payments made by credit card (including Visa Debit / Debit MasterCard) may be refunded to the same credit card if you request it before the automatic cheque refund is issued. 

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1 REPLY 1

Hello @andru715,

 

Do you mean August 23rd 2020? In any event you will need to contact customer service in order to have the cancellation done.

 

You can reach out to customer service through any of the available methods listed here.

 

Also, if you have a credit on your final bill when you cancel then Fido will send you a refund.

 

The refund is sent by cheque to the address on file, It usually takes 3 weeks but can take up to 6 weeks after the final bill is issued. 

 

Also, payments made by credit card (including Visa Debit / Debit MasterCard) may be refunded to the same credit card if you request it before the automatic cheque refund is issued.