I had a small issue about my billing address with fido two days ago. In my profile, the billing address is correct. I ordered a new phone with a two-year plan the day before yesterday, the same day of the national outrage of calls and data, when I checked the fido website for the update of the outrage recovery, and realised that I could order a new phone and plan online.
The problem is, when I filled the order form, the billing address was wrong. As I said, the billing address in my profile is correct: like, 100 Canada Ave N, Vancouver, BC, A1AB2B. When I filled up the order form, the address was automatically copied as the billing address and shipping address. However, the street became 100 Canada Ave (without a N, means North) while the p[ostal code is the same. There is an address with 100 Canada Ave, one block from my house. So I was worried that the phone would not be delivered to the same address. I talked with the costomer service, and was convined that the parcel would be shipped to my house because the delivery stuff would follow the postal code first. Or I could call the customer service again to correct the shipping address after I got the tracking number.
I got the tracking nubmer from Fedex yesterday and I was trying to correct the shipping addess by mysellf but only sender could change the address, and the receiver could not. So I chose the method to hold the parcel at a nearby fedex office, and pick up by myself. The good news is that I got the notification this morning, the phone has been arrvied and is ready for pick up. It is very fast, since it was delivered form Ontario. Good job!
I think the address issue is a general problem, a technical problem that can be easily fixed by IT professional (it's my opinion and expectation) I hope Fido can do something about it. Thak you ! By the way, the customer service represatative was very nice and helpful, although the line as very busy and the waiting time was long.