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Wrong Bill After Send Back Device

sharifb88
I'm a Participant Level 1
I'm a Participant Level 1

January 2021

Hi so I just received my final bill after sent back my device. On my bill I noticed that I was still charged for this device even though I sent the device back. I have proof that the item was delivered including the PIN and RMA Number. 

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1 REPLY 1

FidoValerie
Moderator
Moderator

January 2021

Hey @sharifb88 Smiley

 

If I understand correctly, when looking up the tracking number for your return, you see that it has been correctly delivered?

 

Should that be the case, you can definitely contact us and we'll be happy to look into this for you and make the necessary adjustments.

 

Alternatively, we can also send you a PM through the Community, if that works best for you!



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