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Win back team hung up on me.

I'm a participant level 1
I'm a participant level 1

I received an email from Fido regarding a win back plan, and then a follow-up call from the team earlier today. However, they hung up on me as soon as I answered. When I call back I get am automated voice message and no way to speak to a human, with the only option being to remove my number from the calling list. I followed-up with Fido CS but got they were having technical difficulties. I am interested in the win back offer, but it seems impossible to actually talk to an agent or get the details. Is there a way to actually contact the win back department?


Community Manager
Community Manager

Hey @alepj1


We're sad to learn you've had trouble getting in touch with them, it definitely shouldn't be this way. 


We would have to send a request to have them give you a call back, so I'll send you a PM to get started. Keep an eye on your inbox!