I received an email from Fido regarding a win back plan, and then a follow-up call from the team earlier today. However, they hung up on me as soon as I answered. When I call back I get am automated voice message and no way to speak to a human, with the only option being to remove my number from the calling list. I followed-up with Fido CS but got they were having technical difficulties. I am interested in the win back offer, but it seems impossible to actually talk to an agent or get the details. Is there a way to actually contact the win back department?
We're sad to learn you've had trouble getting in touch with them, it definitely shouldn't be this way.
We would have to send a request to have them give you a call back, so I'll send you a PM to get started. Keep an eye on your inbox!