Wifi Calling worked & stopped working

[andre88224]

Hi,

I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it back on, it says to allow this account use wifi calling, please contact Fido.

I chated with support, she helped me reset my network setting on her end, and I did on my iphone too. Right now, it pops up a websit, similar layout as the one that let you fill out the first time when you try to active it. But it says unable to process your request.

Anyone can help please?

[supportlan]

Hi

I've exactly the same issue. Even if the ticket is still opened at Fido Technical service, no one is able to solve that issue.
It was working from my previous provider.

What did you do to make it working if it works?

Thanks

[FidoRanya]

Hey @supportlan ,

Are you using a Fido phone? 

[supportlan]

Hi

Not a Fido phone but an unlocked iphone 7 Plus from Apple

[FidoRanya]

Thanks @supportlan !

PM coming your way .